Keep track of your customer satisfaction scores in an easy-to-understand manner with the Customer Journey Map. The Customer Journey Map is a set of two fully editable PowerPoint slides designed to chart your customer satisfaction ratings. At the top of the graph, there is space for you to input what the point of the graph is or indicate some important information about it. There are three levels of satisfaction gauged by different phases of smiles and frowns. Text blurbs are present throughout them to type in what customers have said. The line graph shows the correlation between them all.
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